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- Check username, password and server URL for typos or spaces.
- Make sure your plan or trial is still active.
Simple step-by-step instructions to install your IPTV subscription on Firestick, Android TV, Smart TVs, iPhone, MAG and computers. Most setups take less than 10 minutes.
Make sure you have these four things ready.
Firestick and Fire TV devices need a small setting change before you can install the player app.
Tip: Use the Firestick on a 5 GHz Wi-Fi network or an Ethernet adapter for the most stable streaming. More detail in our Firestick IPTV guide.

Works on Android TV, Google TV, Nvidia Shield, Xiaomi Mi Box and most Android boxes.
Tip: Restart the app after the first login so the full TV guide (EPG) loads correctly.

Samsung (Tizen) and LG (webOS) Smart TVs use a player app from the TV's own app store.
Tip: Some Smart TV player apps have their own small yearly activation fee charged by the app developer, separate from your IPTV subscription.

Use a player app from the Apple App Store on any recent iPhone, iPad or Apple TV.
Tip: On Apple TV, use a wired Ethernet connection for 4K channels.

MAG devices connect through a portal address linked to your box's MAC address.
Tip: Type the portal URL exactly as sent, including the slash at the end.

Watch on your computer with a desktop player app.
Tip: Desktop apps are ideal for testing your free trial before setting up your TV.

Try these steps first. If the problem continues, our team will help you on WhatsApp.
More answers in our troubleshooting FAQ, our guide to fixing IPTV buffering and the internet speed guide.
Free trial
Test the picture quality, channel list and stability on your own device. No payment needed for the trial.
Message our support team on WhatsApp with your device name and we will guide you step by step, 7 days a week.
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