Refund Policy — IPTV Ireland

1. Our 7-Day Refund Policy

We want you to be happy with your IPTV Ireland subscription. If the service does not work as described and our support team cannot fix the problem, you can request a refund within 7 days of activation.

2. Try Before You Buy

We recommend requesting our free 30-minute trial before purchasing, so you can check the service on your own device and internet connection. Request a trial on WhatsApp.

3. When You Can Request a Refund

You may be eligible for a full or partial refund if:

• you request it within 7 days of your plan's activation date;
• the service does not work on your device or connection as described; and
• you have contacted our support team and allowed us a reasonable opportunity to solve the issue.

4. When a Refund Does Not Apply

• requests made more than 7 days after activation;
• problems caused by your internet connection, device, router or a third-party player app that are outside our control;
• fees charged by third-party player app developers;
• accounts suspended or terminated for breach of our Terms of Service, such as sharing login details or exceeding your number of screens;
• temporary interruptions that are resolved within a reasonable time.

5. How to Request a Refund

Send a message to our support team on WhatsApp including:

• the phone number or name used for your order;
• your plan and activation date;
• a short description of the problem (screenshots help).

6. Processing Time and Method

We review refund requests within 2 business days. Approved refunds are sent within 7 business days using the original payment method where possible.

Refunds for cryptocurrency payments are made in the euro amount originally paid, converted at the time of the refund. Bank or network fees charged by third parties may not be refundable.

Partial refunds may be calculated based on the unused part of your plan.

7. Cancellation

Our plans do not renew automatically, so there is nothing to cancel. Your access simply ends at the end of your plan period unless you choose to renew.

8. Your Statutory Rights

This Refund Policy does not affect any rights you have under applicable consumer protection law, including any right of withdrawal for online purchases where it applies.

9. Contact Us

Questions about a refund? Contact our support team using the details below.