Privacy Policy — IPTV Ireland

1. Who We Are

IPTV Ireland ("we", "us") is the data controller responsible for your personal data when you use the IPTV Ireland website and service.

This Privacy Policy explains what data we collect, why we collect it and the rights you have under the EU General Data Protection Regulation (GDPR) and other applicable laws.

2. Data We Collect

Information you give us

• your name or display name and WhatsApp phone number;
• the content of messages you send to our support team;
• your chosen plan, device type and number of screens;
• device identifiers such as a MAC address or device key, when needed to activate your service.

Service and technical data

• your service login (username) and subscription dates;
• connection logs, including IP address and connection times, used to operate the service and prevent account sharing;
• basic website data such as browser type, pages visited and IP address.

Payment data

Payments are processed by third-party providers (card processors, banks, Revolut or crypto networks). We receive payment confirmations and transaction references; we do not store your full card details.

3. How We Use Your Data

• to provide, activate and renew your IPTV subscription and free trial;
• to answer your questions and provide technical support;
• to process payments and refunds;
• to detect fraud, misuse and unauthorised account sharing;
• to improve our website and service;
• to comply with legal and accounting obligations.

We do not sell your personal data.

4. Legal Bases for Processing

• Contract — to provide the service you request (trial, subscription, support);
• Legitimate interests — to secure our service, prevent fraud and improve our website;
• Legal obligation — to keep financial records required by law;
• Consent — for optional cookies or marketing messages, which you can withdraw at any time.

5. Who We Share Data With

We share data only when necessary, with:

• WhatsApp (Meta Platforms) as our messaging provider;
• payment providers that process your payment;
• hosting and server providers that run our website and service;
• professional advisers or public authorities when required by law.

6. International Transfers

Some providers, such as WhatsApp, may process data outside the European Economic Area. When this happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or adequacy decisions.

7. How Long We Keep Your Data

• Account and support data: for the duration of your subscription and up to 12 months after it ends;
• Connection logs: up to 90 days;
• Payment and accounting records: for the period required by law (up to 6 years).

After these periods, data is deleted or anonymised.

8. Cookies

Our website uses essential cookies required for it to work and may use analytics cookies to understand how visitors use the site. Where required, non-essential cookies are only set with your consent, which you can change at any time in your browser or cookie banner.

9. Your Rights

Under the GDPR you have the right to:

• access the personal data we hold about you;
• correct inaccurate data;
• ask us to delete your data;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent at any time, where processing is based on consent.

To exercise your rights, contact us using the details below. We reply within one month. You also have the right to lodge a complaint with a supervisory authority, such as the Data Protection Commission in Ireland.

10. Security

We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. No online service can be completely secure, so please keep your login details private.

11. Children

Our service is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with data, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows the latest version. Significant changes will be highlighted on this page.

13. Contact Us

For any privacy question or request, contact us using the details below.